Privacy Policy

Everun Western Canada Ltd. ("Everun Western Canada", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website at everunwestern.ca or submitting any of our online forms, you consent to the practices described in this policy.

1. Who We Are

Everun Western Canada Ltd. is the authorized Everun heavy equipment dealer for Alberta and British Columbia. We are located at 11735 231 St NW, Edmonton, AB T5S 2C5. You can reach our privacy contact at [email protected] or by phone at 780-893-9403.

2. Information We Collect

We collect personal information only when you voluntarily provide it through our website forms. The types of information we may collect include:

• —Contact inquiries: name, email address, phone number, and message content submitted via our contact form.
• —Parts inquiries: name, email address, phone number, equipment model, and parts details.
• —Rental inquiries: name, email address, phone number, equipment model, rental dates, and delivery address.
• —Service bookings: name, email address, phone number, equipment details, and service requirements.
• —Financing applications: name, email address, phone number, business name, and financing details you choose to provide.

We do not collect sensitive personal information such as social insurance numbers, financial account numbers, or health information through this website.

3. How We Use Your Information

We use the personal information you provide solely for the purposes for which it was collected, including:

• —Responding to your inquiries and requests
• —Processing parts orders, rental bookings, service appointments, and financing applications
• —Communicating with you about your equipment, service, or rental needs
• —Improving our website and services
• —Complying with legal obligations

We will not use your personal information for unrelated purposes without obtaining your consent.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• —Service providers: We use Resend (a transactional email service) to deliver form submission notifications to our team. These providers are contractually bound to protect your information and may not use it for their own purposes.
• —Everun manufacturer: Where necessary to fulfill your equipment, parts, or warranty request, we may share relevant details with Everun's manufacturer or distributor.
• —Legal requirements: We may disclose your information if required by law, court order, or governmental authority.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. We use Metricool for website analytics. You can control cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Form submission data is retained in our email systems for a period consistent with normal business records retention practices. When personal information is no longer required, we securely destroy or anonymize it.

7. Security of Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted through our forms. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• —Access: Request access to the personal information we hold about you.
• —Correction: Request that we correct inaccurate or incomplete personal information.
• —Withdrawal of consent: Withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions.
• —Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

You may also contact the Office of the Privacy Commissioner of Canada if you have unresolved concerns.